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As AI moves from concept to reality, many organisations are struggling less with the technology itself and more with its impact on people and culture.

This session focuses on the practical and human challenges of AI adoption: anxiety about job security, confusion over future skills, and a growing divide between “AI insiders” and the wider workforce. We will consider how poorly managed implementation can erode trust, disengage employees, and undermine organisational values and what we can do to avoid that eventuality.

What is HR’s role in navigating these pressures – from addressing the AI learning gap to supporting employees through uncertainty and change? Underlying it all is a tension between efficiency and humanity: how to introduce AI without sidelining the very skills – resilience, empathy, curiosity – that organisations increasingly depend on.

By focusing on these challenges, the session aims to open an honest conversation about what it really takes to integrate AI into work in a way that the workforce can understand, accept, and ultimately shape.