About

At this Chairs and Non-Executive Directors lunch, Ryanne Van Der Eijk, NED at EasyJet, ProRail, and Minor Hotels, will share insights on Creating a Customer-Driven Organisation. In an era where customer expectations are evolving rapidly, boards must ensure their organisations remain agile, competitive, and aligned with customer needs. Ryanne will discuss the role of the board in fostering a customer-centric culture, balancing commercial imperatives with exceptional service, and driving long-term value through customer experience. This is a unique opportunity to gain strategic insights and engage in high-level discussion with peers on this critical topic.