The dynamic between law firms and clients is changing as in-house legal teams become more sophisticated buyers of legal services. General Counsel now have more options and more influence over which law firms and companies they work with. They seek genuine relationships with firms who share their vision for a more modern, progressive profession which puts people and customers at the heart of their service.
Dan Kayne proposes the concept of the O-Shaped Lawyer which recognises that success requires a holistic approach. More rounded and engaged lawyers are essential to a profession which better serves its customers. Dan will share insight from a series of pilots which brought law firms, in-house teams and business colleagues together. This gave law firms and clients a level playing field and the opportunity to explore new ways of working together using a one team approach to the delivery of legal services. Actions were measured and lessons learned to help to create a blueprint for a truly collaborative law firm/client relationship.
Learning outcomes include:
Dan Kayne is General Counsel - Regions at Network Rail where he leads a talented team committed to delivering an excellent service to the business. Central to their commitment to exceeding customers’ expectations is a fundamental understanding that they put our people first, always. Whilst the legal profession has always been known for its technical excellence, it seldom places the same level of importance on the engagement and development of its people. It is this pursuit of excellence through the well-being and engagement of his team that led him to form The O Shaped Lawyer.
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