This meeting will help COOs and organisations improve their operational resilience. We live in turbulent times and COOs play a key role in stabilising our ships. Brig. Alan Richmond OBE, will start by drawing on his institutional resilience experiences from the UK’s Government Stabilisation Unit (FCO, MOD & MfID) and the Covid-19 vaccination roll out. Then Mike Wright will share his experiences and learnings from many years in the financial services sector where he worked for both USA (Fortis) and Chinese (China Construction Bank) banks, leading them as their COO through many turbulent times. This fascinating session will look at transferable methods used to help ensure stable and resilient institutions.
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