Network webinar

Know your Audience: The changing consumer landscape


Throughout COVID-19 organisations have responded in various different ways to ensure they can to operate and deliver services to their customers. Despite the necessity of these changes, businesses have seen their customers’ requirements develop and change due to the impact that the pandemic has had on our lives. In this session, we will explore:

  • The innovative ways businesses have engaged with and attracted their target audience
  • The changing demands of the public
  • The growing importance of purpose & value that businesses must demonstrate
  • How decisions & actions taken will have a long-term impact on customer growth


Jim Needell

Chief Client Officer

Ipsos MORI


Juliet Slot


British Olympic Association


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