Network webinar

Building trust through employee engagement: a Fortnum & Mason case study


Engagement across a business has always been a focus for HR, however, it has now become pivotal for business success. Companies that get their employee strategy right show increased levels of trust at all levels in the business which in turn improves morale, productivity and organisational resilience.

Fortnum & Mason have a long history of effective employee engagement and in this session our speaker will explore some of the tools and techniques they use and the benefits they bring, including:

  • Monthly employee listening groups on particular topics
  • Strategies to include the employee voice in influencing corporate strategy
  • How to promote healthy dialogue and debate by instilling a culture of psychological safety
  • The role of employee networks around issues such as diversity and inclusion


Alexandra Buxton

Culture & Talent Director

Fortnum & Mason


Wendy Cartwright

Advisory Board Chair, Global Diversity Practice and Portfolio NED


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