Network webinar

​​​​​​​Putting Digital Innovation at the Heart of Housing Industry

About

Technology is leading to innovations in customer experience but it that leading to better engagement with clients and improved outcomes?

Thirteen will share key learning points from their customer experience journey which was inspired by organisations including Barclays and Metro Bank. Their approach includes generational segmentation and an omni channel strategy to drive better relationships.

We will discuss how housing providers can best harness the resources available to deliver a genuinely effective customer experience.

Speaker

David Ripley

Executive Director of Customer Services

Thirteen Housing Group

Chair

Jane Porter

Chief Operating Officer

Optivo

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