Academy Masterclass

Operations - Optimising Legal Operations Effectiveness


This masterclass explores the critical role legal operations management can play in driving performance and efficiencies to help deliver the strategic objectives of the organisation.

Delegates will also consider the improvements that can be achieved by implementing technology, process and lean thinking effectively.


Mo Ajaz

GC, Chief Operations Officer and Global Head of Legal Operational Excellence


  • 08:45: Breakfast
  • 09:00 Introductions
  • 09:15 Part 1, Systems thinking 
  • 10:45 Coffee Break 
  • 11:00 Part 2, Demand and capacity management
  • 12:30 Lunch break
  • 13:15 Part 3, Appropriate metrics and meaningful management reports
  • 14:45 Coffee Break
  • 15:00 Part 4, Panel review best practice
  • 16:30 Final thoughts and summing-up
  • 16:45 Finish


                            Registrations will be open soon

We reserve the right to decline registrations in line with our policy.