Network webinar

Are you a customer centric company?

About

Every company will claim to put the customer at the heart of their business but often companies spend most of their energies focused on product, sales or operational effectiveness.

So as leaders, how do you build and maintain an organisation that not only prioritises customer experience and loyalty but embeds a customer-oriented philosophy across every department?

During this discussion we not only look at the triggers, tools and strategies that organisations have used to successfully improve customer satisfaction, but examine the core values and culture that a business requires in order to become a truly customer centric company.

Speaker

Paul Pugal

MD Customer Experience UK & Ireland

FedEx

Speaker

Phillida Irving

Customer Strategy Manager

Industrial Power Systems Division, Caterpillar Inc. 

Chair

Rob Newnes-Smith

CTO, Digital, Employees & Partners

Thomson Reuters

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