Network webinar

Board Effectiveness & Member Engagement: Helping Improve the Member Journey


A powerful way to work on board effectiveness is to look at it through different lenses. It is now incumbent on trustee boards to focus on the end user, the members, and do more to help them understand their valuable benefits and equip them with the knowledge they need, to make the decisions that are right for them. In this session we’re going to use the member lens, linked to member outcomes, to unpack ‘effectiveness’ and share examples of what we’ve seen working well, some pitfalls to avoid and questions to think about related to the member journey and outcomes.


Steve Powell

Head of Client Communications

XPS Administration


Julia Land

Board Adviser

Muse Advisory


Carol Woodley

Chair of Trustees

3I Group


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